FREQUENTLY ASKED QUESTIONS

2023 TICKETS ON SALE NOW

ANSWERS TO POPULAR QUESTIONS WILL BE FOUND HERE!

QUESTIONS ABOUT TICKETS

To stay on site overnight, weekend camping tickets must be purchased for each person staying. Any vehicle being slept in overnight will also need a valid campervan / motorhome pitch (depending on the size of vehicle), which must have been purchased on this website.

All occupants of the vehicle must also have camping tickets. Camping tickets are for the night of Friday 21st, Saturday 22nd April 2023.

Tickets & Booking fees are not refundable

Yes, you can upgrade a weekend non-camping ticket to a weekend camping ticket on the ticket page. Please note you cannot buy a camping upgrade for a single day ticket e.g. If you have a Saturday ticket, you cannot camp just on Saturday night, it is only for weekend ticket holders. Weekend camping tickets are for 2 nights, Friday and Saturday. We do not offer 1-night camping tickets.

When you buy your ticket online, an E-ticket will be emailed to the email address you provided.

Simply print this out and bring your E-ticket printout to the entrance of the festival with your ID, where it will be exchanged for a wristband(s) anytime from 10 am Friday 21st April 2023.

The wristband collection will be available for the entire duration of the event.
If you have bought an E-ticket with your credit card details and have given it to someone else, simply drop us an email to let us know their name and we will make sure that person can gain access.

If there are multiple people booked under one ticket order that are arriving at different times, just print the same E-Ticket off for the individuals and our box office staff will check people in separately from the same order.

If you are joining us for the day you have to purchase a Day Ticket (these will go on sale nearer the event date), if you wish to camp, you must purchase a weekend camping ticket. If you are joining us for the full two days without camping, just purchase a weekend non-camping ticket.

Here is an example of what tickets should be purchased for a group of four camping in a motorhome:

  • 4 x weekend camping tickets (18+)
  • 1 x motorhome ticket

Every person who wishes to camp, either in tents or vehicles, requires a weekend camping ticket. 

Tickets are non-refundable.

The application form for accessible camping and personal assistance ticket.

Here at Rattler Fest we wish that everyone has the most rambunctious time and that it’s accessible to all. This is why we require you to apply for the facilities you require.

Please be aware when applying for the accessible requirement form.

You will need the following forms of documentation to complete our online form:

  • PIP (Personal independence payment)
  • DLA – Care and/or Mobility
  • Letter from a medical professional
  • Deaf or blind registration
  • The Access Card or equivalent with a +1 Icon for PA tickets
  • Blue Badge – Permitted for parking only requests

Alongside this you will also need the valid ticket reference for the event you require to attend.

If you do not have any of the listed forms above, but feel you need further assistance, please contact us.

We will contact you in due course once you have applied for the requirements you need.

Applications are open for 2023 please email our access team to request our 2023 application form.

Although the website does contain a lot of information, we do understand that some customers will need to contact us directly about accessibility.

Access Team Email: dale@quickpandaproductions.co.uk

If you wish or need to sell your ticket to someone else then we will ONLY accept ticket exchanges that have been issued and administered by The Rattler Fest team. If you have bought a ticket from someone via another platform (eg. Facebook/eBay) and the name on the ticket doesn’t match your ID, you’ll be refused entry.

Only customers holding a valid e-Ticket will be admitted to the Event.

Tickets are uniquely named, bar-coded and allow one person entry. It is your responsibility to arrive at the festival site with a valid, printed e-ticket, and you MUST present an additional ID to confirm it is your ticket. Valid ID = Bank card/Drivers’ License/Utility Bill. We will do everything in our power to ensure that only the named ticket holder in each instance gains access to the site, but cannot be held responsible for lost or stolen tickets or ID’s.

On arrival at the Festival site, your unique ticket barcode will be scanned, and you will be given a festival wristband, which must be worn at all times throughout the duration of the event. You will be asked to show this to gain admission to the Main Arena and other site areas.

Anyone who is unable to present a valid wristband on request from any of the Rattler Fest team or Security staff will be asked to leave the site, so please keep your wristband safe.​

Day tickets will be given coloured wristbands that permit entry to the site for THAT DAY ONLY. You will not be allowed to bring camping equipment on-site or sleep in your car and will be unable to gain access to the festival site on any other day.

In the unlikely event that Rattler Fest is postponed due to force majeure (unforeseeable circumstances that prevent someone from fulfilling a contract), tickets will be automatically be moved across to the postponed dates, there is nothing you will have to do, the team will take care of this for you. Tickets are not refundable, booking fees are never refundable.

All Tickets are sold subject to these Terms and Conditions. Please read them carefully before purchasing a ticket, as purchase constitutes acceptance of them, both by you and any other party you buy tickets for.

Tickets are non-refundable for any reason. Booking fees are non-refundable under any circumstances.

You are free to sell your tickets, but you need to let us the name of the new ticket holder so that we can make changes to our records. Please email us using the contact page and quote your booking reference before April 5th 2023, requests after this date transfers cannot be completed.

Cancellation by a billed artist will not entitle you to a refund, regardless of their position on the bill. If the event is postponed and moved to another date, your tickets will be valid for the new date, if you cannot make the new festival date, you are more than welcome to sell these on.

QUESTIONS ABOUT THE FESTIVAL

Rattler Fest is at Healey’s Cornish Cyder Farm and is centrally located in Cornwall, just a couple of miles off the A30. Easy to find we are situated on the A3075 in Penhallow so look out for the brown tourist signs.
Please use TR4 9LT – and follow the brown tourist signs on the A3075 and look out for our signs on the road.

Rattler Fest 2022 is an adult-only event. Strictly no under-18’s will be permitted during the course of the 2-day event.

Campervans, motorhomes and tent campers can arrive from 10 am Friday, 21st April 2023 to park and pitch tents.

We open our festival gates at midday on Friday 21st April. Friday and Saturday nights go on till 01:00. For the early risers, the festival site opens at 10:00 on Saturday. Breakfast will be available at the campsite from 07:00.

The Campsite/motorhome fields will open from 10 am Friday 21st April. We ask all campers to vacate the site by midday on Sunday 23rd April. Please take all of your belongings with you.

Sorry, strictly no dogs allowed at the festival, in the camping area, in your van or anywhere else on the grounds of Rattler Fest. This includes little dogs, medium dogs, large dogs, funny dogs, sad dogs, well behaved dogs, dogs with bad attitudes, stuffed dogs, dogs disguised as cats, old dogs, young dogs and middle-aged dogs. Please don’t ask if you can bring your dog. You can’t bring your dog.

Service dogs are welcome, of course and proof of service will be required in advance of the event. Please email dale@quickpandaproductions.co.uk

Yes, please bring both cash and card payments with you as some traders will only accept cash. Bars will take card / contactless payments, and the exact change only if you are paying buy cash.
We are working with a fantastic local company called CTC who take all of our refuse to their facility and separate everything to be recycled / reused as part of a zero to landfill initiative. So please put all of your rubbish into the bins provided around the festival site / campsites, and bin bags provided.
There will be a vigilant security team operating within the festival, searching bags, checking vehicles and monitoring the site with CCTV. There is zero tolerance for antisocial behaviour and the use of any illegal substances. No glass is allowed on site. A robust fencing and security entrance system will be in operation.

Bringing alcohol into the festival is strictly prohibited, however, a small amount is allowed within the campsite.

No more than- 1 bottle of spirits, 3 bottles of wine, 1 crate of lager or cider per person. Security will confiscate any alcohol that is deemed more than appropriate for personal consumption.

Please do not bring any glass onto the site, decant all beverages or food into suitable non-glass containers. No food or drink is to brought into the main festival arena at all.

We have a selection of food and drinks within the site to choose from. Bringing alcohol into the festival area is strictly prohibited. Our security team will be checking for any alcohol and will confiscate it.

The festival is on short grass on firm land, although there’s a chance of it becoming muddy should there be rain. Disabled toilets are situated throughout the site.

​We have a team of photographers / videographers who have access to all areas of the festival site for the full duration of the festival. the content captured will be used to promote any of our events across social media, print media, marketing, press and online websites. If you do not wish to be captured at any of our events, please let a team member know.

QUESTIONS ABOUT CAMPING

 Access is allowed in and out of the festival at all times so long as wristbands are worn. If you lose your wristband it will not be replaced.  Camping vehicles, please bring plenty of your own water. The water and toilets are supplied in the main camping areas. Camping is for Friday and Saturday night only, we ask that everyone vacates by midday on Sunday 23rd April 2023.

Campervan, motorhome awnings are accepted but must fit within the allocated pitch size of 5x3m for a campervan or 8x4m for a motorhome. Tents are NOT permitted in the motorhome / campervan areas.

The festival is a very short walk from the parking and camping area, approximately a three minute walk. There are no electricity hook ups in the campgrounds or campervan / motorhome pitches.

Tents are restricted to the camping area only and are not allowed next to vehicles in the car park or campervan / motorhome area.

The camping field is directly next to the car park so it is not far to walk with your tent/belongings. To stay on site overnight camping tickets must be purchased for each person staying. Toilets, and fresh water are all available within the campsite.

Any vehicle being slept in overnight will also need a valid campervan or motorhome pitch (depending on the size of vehicle), which can be purchased online. All occupants of the vehicle must also have weekend camping tickets. 

Any vehicle being slept in overnight will need a valid campervan or motorhome pitch, which must have been purchased via out website. All occupants of the vehicle must also have weekend camping ticket. Please note, if you are sleeping in your car, you will be directed to the main car park, as cars are not permitted in the motorhome or tent camping fields. 

Yes, you can camp in either your motorhome or campervan, you will have to purchase the correct pitch size for your vehicle and ensure each occupant has a weekend camping ticket. Caravans, trailer tents, or any other towing vehicle are NOT permitted to Rattler Fest. 

Vehicles, including motorbikes, are not permitted into the camping fields at any point due to health & safety restrictions. The car park is not far away from the campsite.
If you are bringing a car or motorbike, then yes.

No fires or BBQs are allowed in the campsite, gas stoves are fine. 

Shower facilities have been upgraded for 2023 and to ensure showers are regularly serviced, kept clean, and secure and conserve water, a small fee of £3 has been introduced this can be paid with either cash, card or contactless. Showers are located at the entrance of the tent camping (a short walk from the motorhome/campervan field)

To stay in a Luxury Glamping Bell Tent, simply choose the bell tent option in the ticket section. The 5-metre bell tents have a zipped in groundsheet and all of the following is included: 4 single air mattresses with sheets, lighting, mirror, low-level table, bunting inside and out, coloured lights around the centre pole, doormat, welly boot holder, large rug and power to charge your mobile phone and devices, and a name sign outside so you know which tent is yours. All you have to do is bring your own bedding! How good does that sound?

Please note that all luxury bell tent occupants must also purchase weekend camping tickets each.

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