FREQUENTLY ASKED QUESTIONS
2027 TICKETS ON SALE NOW
ANSWERS TO POPULAR QUESTIONS WILL BE FOUND HERE!
QUESTIONS ABOUT TICKETS
Day Ticket: If you are joining us for a single day only.
Weekend Non-Camping Ticket: If you are joining us for the full two days without camping overnight.
Weekend Camping Ticket: Required for anyone camping overnight on site (in tents or vehicles).
Example for a group of 4 camping in a motorhome:
4 × Weekend Camping Tickets (18+)
1 × Motorhome Ticket
If you are bringing a car, motorbike, or van to use the car park, you must also purchase a Car Parking Ticket.
Please note: Due to health and safety regulations, vehicle movement in the camping and live-in vehicle fields is strictly restricted. No vehicle movement will be permitted until midday on Sunday 9th May 2027.
To stay on site overnight, weekend camping tickets must be purchased for each person staying. Any vehicle being slept in overnight will also need a valid campervan/motorhome ticket (depending on the size of the vehicle), which must be purchased in advance on our website.
All occupants of the vehicle must also hold valid weekend camping tickets. Camping tickets cover the nights of Friday 7th May and Saturday 8th May 2027.
Tickets and booking fees are non-refundable. However, we have partnered with Tixel as our official ticket reseller. Selling tickets anywhere other than Tixel is strongly discouraged. If you are experiencing issues selling your tickets, please reach out to the Tixel support team.
Yes, you can upgrade a weekend non-camping ticket to a weekend camping ticket via the ticket page. Please note that camping upgrades are only available for full weekend tickets. Single-day ticket holders cannot purchase camping upgrades. We do not offer 1-night camping tickets.
When you buy your ticket online, an e-ticket will be emailed to your provided email address. Bring your e-ticket (QR code) and a valid ID to the Box Office at the festival entrance to exchange it for your festival wristband.
Camping Ticket Holders: Box Office is open from 10:00 AM on Friday 7th May 2027.
Non-Camping & Day Ticket Holders: Box Office is open from 12:00 PM (Midday) on Friday 7th May 2027.
Wristband collection is available throughout the event during Box Office opening hours (10:00 AM – 10:00 PM Friday & Saturday). There will be no festival access to collect wristbands outside of these hours.
If multiple people are booked under one order arriving separately, each individual can present a copy of the e-ticket QR code, and Box Office staff will check each guest in individually.
Do not panic! If you’ve lost your ticket confirmation email, just head on over to HERE and you can access and view your tickets.
We offer Essential Companion tickets for Nimbus Access Card holders with the +1 symbol (or Quick Panda Digital Access Pass). Applications for 2027 accessibility provisions are open. Please complete your application via our Accessibility page prior to attending.
Find out more here: https://rattler-fest.co.uk/accessibility/
When you buy your ticket online, an e-ticket will be emailed to you. Bring your e-ticket QR code and valid ID to the festival Box Office to exchange it for a wristband during the following hours:
CAMPING TICKET HOLDERS: 10:00 AM – 10:00 PM (Friday 7th May & Saturday 8th May 2027)
NON-CAMPING & DAY TICKET HOLDERS: Midday – 10:00 PM (Friday 7th May) & 10:00 AM – 10:00 PM (Saturday 8th May 2027)
There will be no festival access to collect wristbands if you arrive after 10:00 PM.
Only customers holding a valid e-ticket will be admitted. Tickets are uniquely named, barcoded, and allow one person entry. You MUST present a valid ID matching the named ticket holder (Drivers License, Passport, or Bank Card).
Day tickets receive specific colored wristbands that permit entry for that day only. Day ticket holders are not permitted to bring camping equipment on site or sleep in vehicles.
If you wish or need to sell your ticket to someone else then we will ONLY accept ticket exchanges that have been issued and administered by The Rattler Fest team or Tixel. If you have bought a ticket from someone via another platform (eg. Facebook/eBay) and the name on the ticket doesn’t match your ID, or it isn’t a legitimate QR code you’ll be refused entry.
All tickets are non-refundable. Booking fees are non-refundable under any circumstances. Artist cancellations or stage time changes do not entitle ticket holders to a refund.
In the event that Rattler Fest is postponed due to force majeure, tickets will automatically transfer to the rescheduled dates. If you cannot attend the new dates, you are welcome to resell your ticket via Tixel.
Vehicles are parked entirely at the owner’s risk. Rattler Fest accepts no responsibility for loss or damage.
All Tickets are sold subject to these Terms and Conditions. Please read them carefully before purchasing a ticket, as purchase constitutes acceptance of them, both by you and any other party you buy tickets for.
Tickets are non-refundable for any reason. Booking fees are non-refundable under any circumstances.
However we have partnered with Tixel as our official ticket reseller. Selling tickets anywhere other than Tixel is strongly discouraged, but you are of course welcome too.
Cancellation by a billed artist will not entitle you to a refund, regardless of their position on the bill. If the event is postponed and moved to another date or time, your tickets will be valid for the new date, if you cannot make the new festival date, you are more than welcome to sell these on. Stage times are subject to change.
Vehicles: Please note, vehicles are parked at owners risk. The festival will not be held responsible for any loss or damage.
QUESTIONS ABOUT THE FESTIVAL
Rattler Fest is at Healeys Cornish Cyder Farm and is centrally located in Cornwall, just a couple of miles off the A30. Easy to find we are situated on the A3075 in Penhallow so look out for the brown tourist signs.
Please use TR4 9LT – and follow the brown tourist signs on the A3075 and look out for our signs on the road.
Rattler Fest is an adult-only event. Strictly no under-18’s will be permitted during the course of the 2-day event.
We open our festival gates at midday on Friday 7th May. Friday and Saturday nights go on till 01:00. For the early risers, the festival site opens at 10:00 on Saturday. Breakfast will be available at the campsite from 08:00.
The campsite/motorhome fields will open from 10 am Friday 7th May. We ask all campers to vacate the site by midday on Sunday 9th May. Please take all of your belongings with you.
Box office is open from 10-10pm on Friday and Saturday. There will be no festival access if you arrive after this time to collect your wristbands.
Here at Rattler Fest we wish that everyone has the best time and that it’s accessible to all. This is why we require you to apply for the facilities you require.
We take pride in what we have achieved so far and are looking for ways to constantly improve and adapt the accessibility at our festivals. Find out everything you need to know on our ACCESSIBILITY PAGE
Sorry, strictly no dogs allowed at the festival, in the camping area, in your van or anywhere else on the grounds of Rattler Fest. This includes little dogs, medium dogs, large dogs, funny dogs, sad dogs, well behaved dogs, dogs with bad attitudes, stuffed dogs, dogs disguised as cats, old dogs, young dogs and middle-aged dogs. Please don’t ask if you can bring your dog. You can’t bring your dog.
Service dogs are welcome, of course and proof of service will be required in advance of the event. You can apply for this now on our access page.
Yes, please bring both cash and card payments with you as some traders will only accept cash.
We are working with a fantastic local company called Biffa who provide recycling bins across the site and campsite. So please put all of your rubbish into the bins provided around the festival site / campsites and help us keep the farm clean and tidy.
There will be a vigilant security team operating within the festival, searching bags, checking vehicles and monitoring the site with CCTV. There is zero tolerance for antisocial behaviour and the use of any illegal substances. No glass is allowed on site. A robust fencing and security entrance system will be in operation.
Bringing alcohol into the festival is strictly prohibited, however, a small amount is allowed within the campsite.
No more than- 1 bottle of spirits, 3 bottles of wine, 1 crate of lager or cider per person. Security will confiscate any alcohol that is deemed more than appropriate for personal consumption.
Please do not bring any glass onto the site, decant all beverages or food into suitable non-glass containers. No food or drink is to brought into the main festival arena at all.
We have a selection of food and drinks within the site to choose from. Bringing alcohol into the festival area is strictly prohibited. Our security team will be checking for any alcohol and will confiscate it.
We have a team of photographers / videographers who have access to all areas of the festival site for the full duration of the festival. the content captured will be used to promote any of our events across social media, print media, marketing, press and online websites. If you do not wish to be captured at any of our events, please let a team member know.
We offer complimentary tickets per household to local residents who live permanently within close proximity of the festival grounds. Find out more here
If you have realised you have lost something at Rattler Fest – anything we find, or that has been handed in, will be at the Box Office next to the campsite all weekend until 2pm on Sunday 9th May. After this time it will be moved to our offices in Newquay and kept for 2 weeks before being disposed of / donated.
We highly recommend setting up your lockscreen on your phone to have a contact phone number on it just in case you lose it during the event.
You can find the lost property form here: LOST PROPERTY FORM
You can fill out this form and the team will reach out if we have found your item. If you do not hear from us, this is because we do not have your item.
QUESTIONS ABOUT CAMPING
Access is allowed in and out of the festival at all times so long as wristbands are worn. If you lose your wristband, it will not be replaced. Camping vehicles, please bring plenty of your own water. Water and toilets are supplied in the main camping areas. Camping is for Friday and Saturday night only; we ask that everyone vacates by midday on Sunday 9th May 2027.
Campervan and motorhome awnings are accepted but must fit within the allocated space of 8x4m. Caravans and trailer tents need a caravan ticket.
If you are staying in your car, you need a motorhome ticket.
Tents are NOT permitted in the motorhome / campervan or caravan areas or within the car parks. This is for your safety.
The festival is a very short walk from the parking and camping area, approximately a three-minute walk. There are no electricity hookups in the campgrounds or campervan / motorhome areas.
Tents are restricted to the camping area only and are not allowed next to vehicles in the car park or campervan / motorhome area.
The camping field is directly next to the car park so it is not far to walk with your tent and belongings. To stay on site overnight, camping tickets must be purchased for each person staying. Toilets and fresh water are all available within the campsite.
Any vehicle being slept in overnight will also need a valid campervan, motorhome, or caravan ticket (depending on the size and type of vehicle), which can be purchased online. All occupants of the vehicle must also have weekend camping tickets.
Please note, we do not encourage you to sleep in your car, and instead, bring a tent and sleep in our tent camping field. If you are sleeping in your car, you will require a weekend camping ticket, and a motorhome pass. You will be directed to the motorhome field on arrival.
Please note, vehicle movement is restricted until midday on Saturday 8th May. This applies to everyone in vehicle camping fields.
Yes, you can camp in either your motorhome or campervan, you will have to purchase the correct pass size for your vehicle and ensure each occupant has a weekend camping ticket.
Please note, due to health and safety measure vehicles movement is restricted in the camping vehicle fields. There will be no movement permitted until midday on Saturday 8th May.
Box office is open from 10-10pm on Friday and Saturday. There will be no festival access if you arrive after this time to collect your wristbands.
Caravans and trailer tents are fine for Rattler Fest, and must have a caravan pass. Each occupant must also have a weekend camping ticket. Only real awnings are accepted, gazebos and other tents are not permitted.
Roof tents are permitted to Rattler Fest, you will require a motorhome pass. Please note vehicle movement is restricted until midday on Sunday.
Vehicles, including motorbikes, are not permitted into the camping fields at any point due to health & safety restrictions. The car park is not far away from the campsite.
If you are bringing a car or motorbike, then yes.
Please note, vehicles are parked at owners risk. The festival will not be held responsible for any loss or damage.
No fires or BBQs are allowed in the campsite, gas stoves are fine.
To ensure showers are regularly serviced, kept clean, and secure and conserve water, a small fee of £5 has been introduced this can be paid with either cash, card or contactless. Showers are located at the entrance of the tent camping (a short walk from the motorhome/campervan field). This year there will also be a glam showers upgrade! See the team onsite for more information.
To stay in a Luxury Glamping Bell Tent, simply choose the bell tent option in the ticket section. Please note each occupant requires a weekend camping ticket too. The 5-metre bell tents have a zipped in groundsheet and all of the following is included: 4 single air mattresses with sheets, lighting, mirror, low-level table, bunting inside and out, doormat, welly boot holder, large rug and power to charge your mobile phone and devices, and a name / number sign outside so you know which tent is yours. All you have to do is bring your own bedding! How good does that sound?
You can also upgrade to a deluxe bell tent with bedding package!
Please note that all luxury bell tent occupants must also purchase weekend camping tickets each.
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